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Privacy Policy

Privacy Policy

Last Updated: September 15, 2026

Welcome to Ordermee – Bulk Order System (“Ordermee”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Ordermee Customer Application, website, and related e-commerce services.

By downloading, accessing, registering with, or using Ordermee, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Ordermee application or services.

1. About Ordermee

Business Name: Ordermee – Bulk Order System

Website: https://ordermee.in/

Email: info@ordermee.com

Phone: +91 98489 84806

Registered/Business Address:

8-4-52/2/a/1, Krishna Reddy Nagar,

Mailardevpally, Hyderabad,

Telangana – 500005, India

Ordermee is an e-commerce and bulk-ordering platform that enables customers to browse products, place orders, make payments, manage delivery information, and receive order-related communications.

2. Information We Collect

We may collect different categories of information depending on how you use Ordermee.

2.1 Account and Personal Information

When you create an account or use our services, we may collect:

  1. Full name
  2. Mobile phone number
  3. Email address
  4. Password or authentication credentials
  5. Profile photograph, where voluntarily provided
  6. Date of birth or other optional profile information
  7. Account preferences
  8. Information provided when contacting customer support

We collect only information that is reasonably necessary to provide and improve our services.

2.2 Delivery and Address Information

To process and deliver your orders, we may collect:

  1. Delivery address
  2. House/flat/building number
  3. Street/locality
  4. City
  5. State
  6. PIN/postal code
  7. Landmark
  8. Delivery instructions
  9. Recipient name and phone number, where applicable

You are responsible for ensuring that the delivery information provided by you is accurate and current.

2.3 Order and Transaction Information

When you place an order, we may collect and process information such as:

  1. Products ordered
  2. Product quantities
  3. Product prices
  4. Order value
  5. Discounts and coupons
  6. Delivery charges
  7. Order date and time
  8. Order status
  9. Cancellation and refund information
  10. Invoice information
  11. Order history
  12. Delivery-related information

2.4 Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Depending on the payment method used, payment providers may process information such as:

  1. Payment transaction ID
  2. Payment status
  3. Payment method
  4. UPI transaction information
  5. Card transaction information
  6. Wallet or other payment information

Ordermee does not intend to store complete debit-card, credit-card, CVV, PIN, or banking passwords on its own servers.

Payment information may be processed directly by authorized payment service providers in accordance with their own privacy policies and security practices.

2.5 Device and Technical Information

When you use the Ordermee application or website, certain technical information may automatically be collected, including:

  1. Device type
  2. Device manufacturer and model
  3. Operating system and version
  4. App version
  5. IP address
  6. Browser type
  7. Language and regional settings
  8. Unique device or installation identifiers
  9. Network information
  10. Crash logs
  11. Performance information
  12. Application usage information

This information helps us maintain security, diagnose technical problems, improve application performance, and provide a better user experience.

2.6 Location Information

Ordermee may request access to location information where it is necessary to:

  1. Help determine your delivery location
  2. Show relevant products or services
  3. Improve delivery accuracy
  4. Assist with address selection
  5. Provide location-based functionality

Where possible, location access is requested through your device permissions.

You can control location permissions through your device settings. Disabling location access may affect certain features that depend on location information.

Ordermee does not require continuous background location access unless a specific feature genuinely requires it and the applicable device permission has been granted.

2.7 Camera, Photos and Other Device Permissions

Depending on the features available in the application, Ordermee may request access to:

  1. Camera
  2. Photos/media/files
  3. Notifications
  4. Location
  5. Phone-related functionality, where applicable

Such permissions are used only for the purposes explained at the time the permission is requested.

For example, camera or photo access may be used to allow you to upload a profile image, submit an image to customer support, or use another feature that requires image selection.

You may manage or revoke permissions through your device settings.

2.8 Customer Support Information

If you contact us, we may collect:

  1. Your name
  2. Contact information
  3. Order details
  4. Communications with our support team
  5. Attachments or photographs you voluntarily provide
  6. Other information necessary to investigate and resolve your issue

3. How We Use Your Information

We may use collected information for the following purposes:

Providing Our Services

  1. Create and manage customer accounts
  2. Display products and categories
  3. Process and fulfil orders
  4. Arrange deliveries
  5. Process payments
  6. Provide order tracking
  7. Manage cancellations, returns and refunds
  8. Maintain order history
  9. Provide customer support

Improving Ordermee

We may use information to:

  1. Improve application functionality
  2. Improve website performance
  3. Personalize your experience
  4. Understand how customers use our services
  5. Develop new products and features
  6. Analyze application performance
  7. Identify technical problems

Security and Fraud Prevention

We may use information to:

  1. Authenticate users
  2. Protect customer accounts
  3. Detect suspicious activity
  4. Prevent fraud and unauthorized transactions
  5. Investigate abuse or violations of our terms
  6. Protect our systems and users

Communications

We may send:

  1. OTPs
  2. Account verification messages
  3. Order confirmations
  4. Order status updates
  5. Delivery updates
  6. Payment confirmations
  7. Refund notifications
  8. Customer support communications
  9. Important service announcements

Where permitted by applicable law, we may also send promotional communications.

You may opt out of non-essential promotional communications where an opt-out mechanism is provided.

4. Legal Basis for Processing

Depending on applicable law, we may process your information because:

  1. It is necessary to provide services you have requested;
  2. It is necessary to process or fulfil your orders;
  3. You have provided consent;
  4. It is necessary to comply with legal or regulatory obligations;
  5. It is necessary to protect the security of our services;
  6. It is necessary for legitimate business purposes, provided such processing does not unfairly override your rights.

5. Sharing of Information

We do not sell your personal information to third parties for their independent marketing purposes.

We may share relevant information with trusted parties when necessary to provide our services.

Delivery Partners

We may provide delivery-related information such as:

  1. Customer name
  2. Delivery address
  3. Contact number
  4. Order information
  5. Delivery instructions

to delivery personnel or logistics providers so that your order can be delivered.

Sellers, Vendors or Fulfilment Partners

Where an order is fulfilled by a seller, supplier, merchant, or other business partner, we may share information necessary to process and fulfil the order.

Payment Service Providers

Payment information may be processed by authorized payment gateways and financial service providers.

Technology and Service Providers

We may use third-party providers for:

  1. Cloud hosting
  2. Database services
  3. Analytics
  4. Crash reporting
  5. Push notifications
  6. SMS/OTP services
  7. Email delivery
  8. Payment processing
  9. Maps/location services
  10. Customer support
  11. Security and fraud prevention

These providers may process information on our behalf and are expected to maintain appropriate security and confidentiality.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

  1. Comply with applicable laws
  2. Respond to lawful requests
  3. Comply with court orders or governmental requirements
  4. Prevent fraud or illegal activity
  5. Protect the rights, property, or safety of Ordermee, our users, or others

Business Transfers

If Ordermee is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

6. Third-Party Services

Ordermee may integrate with third-party services to provide functionality such as payment processing, authentication, analytics, maps, notifications, hosting, communication, and other services.

Third-party providers may have their own privacy policies governing information they process.

We encourage users to review the privacy policies of third-party services where appropriate.

Ordermee is not responsible for the independent privacy practices of third-party services that are outside our control.

7. Cookies and Similar Technologies

Our website and certain application services may use cookies, local storage, SDKs, pixels, device identifiers, and similar technologies.

These technologies may be used to:

  1. Keep users signed in
  2. Remember preferences
  3. Maintain shopping carts
  4. Understand website usage
  5. Improve performance
  6. Detect security issues
  7. Analyze application usage
  8. Improve services and user experience

You may be able to control certain cookie settings through your browser or device.

8. Push Notifications

Ordermee may send push notifications for purposes including:

  1. Order confirmation
  2. Order status
  3. Delivery updates
  4. Payment updates
  5. Important account notifications
  6. Customer support
  7. Promotional communications, where applicable

You can manage notification permissions through your device settings.

Disabling notifications may prevent you from receiving certain real-time updates.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  1. Unauthorized access
  2. Unauthorized disclosure
  3. Alteration
  4. Loss
  5. Destruction
  6. Misuse

Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure communication protocols, monitoring, and other safeguards.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  1. Provide our services;
  2. Maintain customer accounts;
  3. Complete transactions;
  4. Maintain business and transaction records;
  5. Resolve disputes;
  6. Prevent fraud and abuse;
  7. Comply with legal, tax, accounting, and regulatory requirements;
  8. Enforce our agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

Some transaction or legal records may need to be retained for longer periods where required by law.

11. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  1. Access information associated with your account;
  2. Request correction of inaccurate information;
  3. Request deletion of information where legally permissible;
  4. Withdraw consent where processing is based on consent;
  5. Request information about how your data is processed;
  6. Opt out of certain promotional communications;
  7. Manage application permissions through your device.

Some requests may be subject to legal, contractual, security, or operational limitations.

To exercise applicable rights, contact us using the details provided below.

12. Account Deletion

You may request deletion of your Ordermee customer account.

To request account deletion, contact us at:

Email: info@ordermee.com

Phone: +91 98489 84806

When an account deletion request is received, we may verify your identity before processing the request.

After deletion, certain information may be retained where required or permitted by law, including information necessary for accounting, taxation, fraud prevention, dispute resolution, legal compliance, or legitimate business records.

Where information is retained, it will be handled in accordance with applicable legal and security requirements.

13. Children's Privacy

Ordermee is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

14. User Responsibilities

You are responsible for:

  1. Providing accurate information;
  2. Keeping your account credentials confidential;
  3. Not sharing OTPs or authentication credentials with others;
  4. Updating your delivery address when necessary;
  5. Using the application lawfully;
  6. Not attempting to access another user's account;
  7. Not submitting another person's personal information without appropriate authorization.

If you believe your account has been compromised, contact us immediately.

15. Data Transfers

Depending on the technology and service providers used by Ordermee, your information may be processed or stored on servers located in India or other jurisdictions.

Where personal information is transferred across jurisdictions, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection and privacy requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  1. Changes in our services;
  2. New features;
  3. Changes in technology;
  4. Changes in applicable laws;
  5. Changes in our business practices.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

For material changes, we may provide additional notice through the application, website, email, or other appropriate communication channels where required.

Your continued use of Ordermee after an updated Privacy Policy becomes effective constitutes your acceptance of the updated policy to the extent permitted by applicable law.

17. Contact Us

If you have questions, concerns, complaints, requests, or privacy-related inquiries, please contact us.

Ordermee – Bulk Order System

Address:

8-4-52/2/a/1, Krishna Reddy Nagar,

Mailardevpally, Hyderabad,

Telangana – 500005, India

Phone: +91 98489 84806

Email: info@ordermee.com

Website: https://ordermee.in/

When contacting us regarding your personal information, please provide sufficient information for us to understand and verify your request.

18. Consent

By accessing or using the Ordermee Customer Application or related services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, we will request consent through appropriate mechanisms before collecting or processing information requiring such consent.

Ordermee – Bulk Order System

Fresh, Simple and Convenient Bulk Ordering